Privacy Policy

1.1 Information You Provide

When you fill out our contact or partnership enquiry form, we collect your name, email address, phone number, village/location, and the message you submit. We do not collect payment information through this website.

1.2 Information Collected Automatically

When you visit cnergy.live, our servers may automatically record standard log data including your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This data is used solely for security monitoring and aggregate analytics.

1.3 Cookies

We use only essential cookies required for the website to function correctly. We do not use advertising cookies, tracking pixels, or third-party analytics cookies. You may disable cookies in your browser settings; this will not affect your ability to use the site.

We use the information we collect for the following purposes only: • To respond to your enquiry or partnership request • To provide you with information about Cnergy's energy plans and services • To send you updates about your connection or service (if you become a customer) • To improve the content and functionality of our website • To comply with legal obligations under Indian law

Cnergy does not sell, rent, or trade your personal information to any third party. We may share your information with: • Our field engineers and operations team, solely to fulfil your service request • Government authorities or regulators, if required by law or court order • Technology service providers (e.g. hosting, email delivery) who process data on our behalf under strict confidentiality agreements All third-party processors are required to handle your data in accordance with applicable Indian data protection law.

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry form submissions are retained for a maximum of 3 years. If you become a Cnergy customer, your service records are retained for the duration of your contract plus 5 years thereafter, as required under Indian accounting and tax regulations.

Under applicable Indian law, you have the right to: • Access the personal information we hold about you • Request correction of inaccurate or incomplete information • Request deletion of your personal information, subject to legal retention requirements • Withdraw consent for processing at any time (where processing is based on consent) • Lodge a complaint with the relevant data protection authority To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Access to personal data is restricted to authorised Cnergy personnel on a need-to-know basis. While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us at [email protected] and we will delete it promptly.

Our website may contain links to third-party websites (e.g. government portals, partner organisations). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: Cnergy Energy Private Limited Village Kanaila, Post Phephna, District Ballia, Uttar Pradesh – 277503, India Email: [email protected] Website: https://cnergy.live